AICS — Frequently Asked Questions
Direct answers to the questions people ask most about AICS — the breach check, continuous monitoring, Expert Investigation, privacy and pricing. If yours isn't here, email info@aics.solutions.
What is AICS?
AICS is an online cybersecurity service that checks whether your email address has appeared in a known data breach, then alerts you whenever new exposure is detected. It works for anyone, anywhere in the world.
About AICS →Is AICS legit and safe to use?
Yes. AICS is GDPR-compliant, hosts data inside the EU, never sells email addresses, and uses k-anonymity so your full email never leaves your browser during a free check. The service is run by a registered company; see the privacy policy for the legal entity and processors.
Privacy policy →Is AICS free to use?
Yes. The single-email breach check is free with no account. Paid plans are £4.99 one-off (was £15, launch promotion until 30 June 2026) or £5.99/month for unlimited scans, monitoring and Expert Investigation.
See full pricing →What is Expert Investigation?
Expert Investigation is a deeper automated probe that surfaces the actual leaked passwords and other detail captured in each breach — not just the status. It is included with every one-off report and every membership until 30 June 2026. After that date it becomes a members-only feature.
How does Expert Investigation work after 30 June 2026?
On 1 July 2026, Expert Investigation becomes a members-only feature on the £5.99/month plan. One-off reports purchased after that date will still include every breach source and date, but the recovered-password layer moves behind the membership.
Does AICS work outside the UK? (US, Australia, Canada, EU, anywhere)
Yes. AICS works for any email address from any country. The underlying breach databases are global. Your data is hosted in the EU — that means US, Australian and Canadian users get EU-grade privacy protection.
What does AICS actually find?
AICS returns every breach your email has appeared in (source name and date), the categories of data exposed in each, and — with Expert Investigation — the actual leaked passwords and other detail recorded in the breach source. We never fabricate values; we only display what is actually present in the data.
How is AICS different from a free public breach lookup?
Free public lookups tell you whether your email appears in a breach. AICS gives you the same starting answer, then adds continuous monitoring with instant alerts, full breach reports with sources and dates, dark-web search, Expert Investigation, a phishing-email analyser and a URL/file scanner. AICS is built for people who want to be told the moment new exposure happens, not have to remember to check.
Does AICS store my email address?
For free single checks AICS stores a SHA-256 hash of your email plus the scan result. The plaintext address is not retained. Members' account emails are stored to deliver monitoring alerts; you can delete your account and all associated data any time from the billing page.
Privacy policy →Where does AICS get its breach data?
AICS combines multiple public breach intelligence databases with licensed dark-web sources and proprietary indexing. Together they cover the major public breaches plus credentials surfaced in dark-web breach dumps.
How often does AICS re-scan my email?
Free users get a one-shot result. Members are re-scanned automatically every month against new breach datasets, with an instant email alert if new exposure is detected. You can also re-scan on demand from your dashboard.
Is AICS GDPR-compliant?
Yes. AICS complies with GDPR and hosts your data inside the EU, which means even non-EU users get EU-grade privacy protection. You can request data export or deletion any time.
Data-protection commitments →Is the dark-web search safe?
Yes. The search runs server-side; you never visit a dark-web URL. Members get the full recovered detail (including leaked passwords from the breach source) so you know exactly what to rotate first.
Can I cancel my membership any time?
Yes. Cancellation is one click in the in-app billing portal — no phone call, no retention queue. Your membership stays active to the end of the current billing period; we never auto-renew without a clear pre-charge notification.
Do you offer refunds?
Yes. Within 14 days of your first charge we issue full refunds on request. After that window, refunds are reviewed case-by-case via info@aics.solutions.
Does AICS work for business domains, not just personal email?
Yes. Members can monitor any email or domain they own. Small businesses and IT MSPs typically use this for employee-account monitoring and post-breach playbooks. AICS has a dedicated business offering.
AICS for Business →What happens when AICS detects a new breach for my email?
You get an immediate email alert with the breach name, date and categories of data exposed. The dashboard shows a step-by-step recommended response — change passwords on affected services, rotate reused passwords, enable two-factor authentication, and so on.
Will AICS spam me with marketing email?
No. AICS only sends transactional emails (scan results, monitoring alerts, billing notices) and a short opt-in security-tips drip after your first scan, with one-click unsubscribe in every message. We do not sell or share email addresses for marketing.
Who is behind AICS?
AICS (Ace Individual Cyber Security) is an online cybersecurity company founded in 2024 to make breach checks and monitoring accessible to consumers and small businesses worldwide — without the upsell pressure of legacy identity-protection products.
About AICS →How do I contact AICS support?
Email info@aics.solutions. Members can also use the in-app help form, where critical security questions get a two-hour response window during weekday business hours.
Still have a question?
Email info@aics.solutions and we'll respond within one working day.